Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship most items to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will promptly ship your order based on the availability of the items you choose.
Please note that your shipping rate is based on your order total. We offer flat-rate shipping on orders less that $100.00 USD and free shipping for order totals over $100.00 USD to the continental USA.
Due to the variability of shipping costs, we ask that international customers, as well as USA customers outside the continental USA, please contact us for current shipping costs and to place your order. You may contact us by telephone, 901.274.2247, or by using the contact information provided on the home page.